Refund Policy
Cancellation Charges
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The 25% deposit is non-refundable.
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​Less than 4 weeks 100% of the fee is payable.
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If the client wishes to cancel the Contract they must advise LOR in writing.
Client Alterations
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If you can't make the date you have booked, you can transfer the booking to another date but LOR requires written notice at least 6 weeks in advance of your booking date.
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This transfer credit is valid for 1 year. This can not be done within 6 weeks of your booked date start and has a £150 admin fee.
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A booking (date or name) can be changed without incurring the admin fee, only if full payment has been received and changes are made in excess of 2 weeks before the booking arrival date.
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You can not leave the retreat early and return at a later date to complete your stay.
Late Arrivals
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For any clients who intend to arrive at the airport after the stated 3pm transfer deadline:
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We offer a pickup service at an additional cost of £85 to cover the travel to the Villa.
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The trip coordinator is on-site to assist with check-in.
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After 10 pm an additional £25 per hour (on top of the initial £85) is payable. Late arrivals also need to flag and agree on their timings in advance with the Bookings Manager (info@lightsoutretreats.com)
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Cancellation by LOR
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We try our best not to cancel a confirmed booking but reserve the right to do so.
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If we cancel a confirmed booking before your retreat LOR will offer the Client another available date (with pro-rata refund/price increases as appropriate).
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Force Majeure: LOR cannot accept liability or pay any compensation (including the refund of any monies paid e.g. deposit etc…) where the ability to perform our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature, as a result of “force majeure”. In these booking terms and conditions, “force majeure” is defined as any unavoidable and/or extraordinary circumstances beyond our control for which we (or our third-party service providers) could not have avoided, even if all reasonable measures had been taken. This may include, whether actual or threatened, such events as war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire, and other situations which are outside our control. Clients are advised to take out adequate travel insurance to cover such eventualities.